Privacy Policy

Last updated: December 2024

Information We Collect

Account Information

Full name and email address
Phone number (optional)
Profile photo (optional)
Date of birth (for age verification)

Payment Information

Billing address
Payment card details (processed by secure third-party processors)
Transaction history

Session Data

Chat transcripts and messages
Session duration and timestamps
Audio/video recordings (with consent)
Reviews and ratings

How We Protect Your Data

All data transmission uses SSL/TLS encryption
Payment processing through PCI-DSS compliant providers
Session recordings are encrypted at rest
Access to personal data is strictly limited to authorized personnel
Regular security audits and vulnerability assessments

How We Use Your Information

To provide and improve our psychic reading services
To process payments and prevent fraud
To resolve disputes and enforce our Terms of Service
To send service updates and promotional communications (opt-out available)
To comply with legal obligations

Session Recording Consent

For quality assurance and dispute resolution purposes, sessions may be recorded. By using our services, you acknowledge:

Chat messages are automatically logged and stored
Voice calls may be recorded after audio notification
Video sessions may be recorded with on-screen indicator
Recordings are retained for 90 days unless needed for disputes
You may request deletion of recordings not involved in active disputes

Data Sharing

We do not sell your personal information. We may share data with:

Payment processors to complete transactions
Law enforcement when required by valid legal process
Service providers who assist in platform operations

Your Rights

Access your personal data upon request
Request correction of inaccurate information
Delete your account and associated data
Opt-out of marketing communications
Download your data in a portable format

Cookies & Tracking

We use essential cookies for site functionality and analytics cookies to improve our services. You can manage cookie preferences in your browser settings.

For privacy inquiries, contact support@mysticmountainpsychics.com

For all mail:

Hypnotic Solutions LLC

417 Vulcan St

Iron Mountain MI 49801